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  인맥(고객)관리 11 계명
글쓴이 문창규  2006-02-21 16:35:58, 조회 : 1,087

생활설계사 정미애가 제안하는 ‘인맥(고객) 관리 11계명’ | 10계명 이야기 2004/12/13 13:13  


http://blog.naver.com/hrkweon1/20008278967

△나를 기억시킬 수 있는 선물을 준비한다

“나는 명절이 되면 빳빳한 1000원권 지폐 신권을 선물한다. 선물은 독특해야 한다”



△인맥 리스트 업그레이드를 게을리 하지 않는다

“인맥 리스트는 제 때 제 때 관리해야 한다. 그렇지 않으면 쌓아둔 빨랫감처럼 날이 갈수록 손대기 힘들어진다.”



△식사를 나누는 사소한 기쁨을 누린다

“10년 동안 나는 1000사람과 점심을 먹었다. 1000%의 효과를 보았다”



△인간적인 인사를 잊지 않는다

“축하 카드 하나로도 상대는 감동한다”



△가식없이 대한다

“돈을 염두에 두고 만나면 그 관계는 실패한다. 나는 10억을 벌려고 노력한 적이 없다. 마음을 움직였을 뿐이다”



△신의를 지켜라

“입이 무거워야 한다. 나는 10년 동안 혼자 지켜오는고객의 비밀이 무척이나 많다”



△상대방에게 구걸하지 말라

“마감이니까 한 건 달라, 이런 식으로 접근하면 관계는 오래가지 못한다”



△상대방에게 배신감을 느끼게 하지 말라

“상대가 한번 의구심을 갖기시작하면, 관계 지속이 불가능해진다”



△성(性)을 상품화 하지 말라

“특히 여성들, 마음을 속이면서까지 여성의 특성을 은근히 드러내선 곤란하다. 전문적 능력이 중요하다.”



△귀를 열어라

“상대의 사소한 말 속에 중요한 정보가 숨어있다”



△애프터 서비스에 철저하라

“사람을 대하는 모든 업무엔 애프터서비스가 따르기 마련이다. 무한 책임 의식이 필요하다”



출처 : 동아일보 2001-09-20

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